Paid for express postage and it still took a month for the carbon frame to arrive. I ordered a hardtail and noticed a small crack in the seat tube/top tube which I documented and sent to “Ty” (the CEO), who assured me it was just a fault in the paint work. After 4 hours of labour and lots of money spent on parts I took the new bike for a ride, during the ride I could hear several Pops coming from the rear of the frame. When I got home and had a look the crack had tripled in length there were 4 new cracks around the major one.I have asked for a refund but “Ty” tells l me the cracks are all superficial and should not effect the performance of the bike and offered me a repair kit. Absolute crap. I have a new bike lined up to buy and need my money back before I can afford it but “Ty” is now taking days to reply to emails. I will pursue PayPal for a refund. DON’T BUY THESE BIKES!
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Quality. Affordable. Carbon.
