May 2, 2022I inquired about ordering an XCR 29 "Epic" boost frame in the "colorshift green" color and XL size. Ty replies, "Yes that one is available in green color shift! You can put that in the checkout notes and we can do it. Thanks and let me know if you have any questions, Ty". May 5, 2022I placed the order for the frame for a total of $445. The charge posts to my PNC checking account on 5/13/22. According to the DIY order status page, I should receive my frame between May 20, 2022- June 14, 2022. June 13, 2022After asking for a shipping update. Ty replies that my frame will ship in 2 days. June 24, 2022No frame. I ask Ty which shipping courier he is using and replies "It’s EMS and will be USPS on the last leg". Problem, the tracking number Ty provided "T202206155465956" is not a valid. June 25-26, 2022With still no frame, I ask Ty to cancel the order and provide a refund. His responds telling me the frame has shipped, however the only way for me to "track" the frame is through Ty's website with his tracking number. It is not linked to the actual shipping company's tracking like most online retailers. His tracking # is not a valid EMS #. He is expecting me to take his word that the frame was shipped without providing actual proof. He could not even provide an origin scan. I tell Ty that without proof that the frame shipped, I will contact my credit card company to dispute the charge. Ty's responds with a passive-aggressive "threat": "Disputing the card would definitely delay things including a refund if the item was lost but that is very rare." As of August 24, 2022Still no frame or shipping updates from Ty.
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