I reached out to this business regarding a gate latch’s quality and was assured it was robust. However, upon arrival, I found the quality to be poor and it even had a slight bend. When I tried to return it, the process was cumbersome and they expected me to cover return shipping for an item that was misrepresented. I’m now left with no choice but to escalate this to trading standards for misleading practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop.