diydirect.com

4.5
4.5 Based on 120 reviews

DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop....

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Average Rating

4.5

/
5

120 Reviews

5 Star
80%
4 Star
4%
3 Star
4%
2 Star
2%
1 Star
10%

All Reviews

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Review Time

Orville Howard
Disappointing Quality and Poor Customer Service

I ordered 10 locks as a locksmith, but received all defective items. The locks were cheap and unusable. When I sought a refund, I encountered numerous excuses; fortunately, I paid through a secure payment service and received my money back, though I wasn't reimbursed for the return shipping. Be cautious with this seller, as they seem to engage in unfair trade practices and may be offering subpar products.

1
Date of experience: Dec 04, 2025
Richie F.
Subpar and misleading products, tough return process.

I ordered several locks as a locksmith, but all the items were defective. They seem to be selling poorly manufactured products that are unusable. When I sought a refund, I encountered numerous excuses; thankfully, I used a secure payment method. I received my money back, but not the return shipping costs. Beware, as they do not adhere to fair trade practices and likely sell defective items at a low cost.

1
Date of experience: Dec 04, 2025
Lauren Baker
An excellent service experience.

There’s a great selection of products from this efficient service. My well-packaged order arrived by 9:30 AM the next day! Shopping here was a total delight from start to finish. Thank you for the wonderful experience! ⭐️

5
Date of experience: Jul 24, 2025
KnoknoLeJackie20
Extremely satisfied customer.

An extensive range of products at fantastic prices, and my order arrived the very next morning - outstanding!

5
Date of experience: Apr 22, 2025
Christine Fisher
Challenging return process.

I ordered some light bulbs, but received the wrong items due to difficulty distinguishing the different bases. I requested a return, but they made various excuses to avoid accepting it. I recommend being extra cautious to ensure you are purchasing the correct items. Customer service was particularly unsatisfactory.

1
Date of experience: Mar 28, 2025
Elckaa
Reliable service.

They had exactly what I needed, and it arrived the next day.

5
Date of experience: Jan 30, 2025
Morgan Brooks
Beware of misleading claims.

I reached out to this business regarding a gate latch’s quality and was assured it was robust. However, upon arrival, I found the quality to be poor and it even had a slight bend. When I tried to return it, the process was cumbersome and they expected me to cover return shipping for an item that was misrepresented. I’m now left with no choice but to escalate this to trading standards for misleading practices.

1
Date of experience: Dec 19, 2024
DarkMaggle
Misleading advertisements.

They are absolute scammers with deceptive ads! This is a genuine review; the purchase was made through a reliable platform, and I have kept evidence to report them.

1
Date of experience: Nov 28, 2024
Chulim24
Exceptional customer support.

I mistakenly ordered the wrong item, but the customer service team was incredibly helpful in resolving the issue. Great products as well; I will certainly return!

5
Date of experience: Oct 18, 2024
Received the wrong item.

They sent an item different from what was displayed online. It was non-functional. When I contacted customer service, they claimed it was merely a cosmetic difference, but it was actually a functional issue! A complete waste of time and money.

1
Date of experience: Aug 24, 2024

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