diywatch.club

2.1
2.1 Based on 7 reviews

...

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Expect no help when the product is faulty.

Sent a kit with clear malfunction in that the stem would not lock into place. I emailed DIY Watch Club explaining the problem. They replied with an unrelated email of a different problem which I said was unhelpful. They then requested a video of the problem, to which I responded was not only technically impossible without three arms, but could not help solve the issue as the problem was with the stem and the mechanism engaging with movement, which could not be seen, without disassembling the movement, so would only show the stem slipping in and out without engaging. This could not help with diagnosing the problem as it could not be seen. At this point they stopped responding to emails. DO NOT WASTE YOUR MONEY ON THIS 'club'. They are impervious to complaints and just strung me along. They offered no help or replacement of the faulty movement. So I am left with a tableful of useless tools and parts. Note they do not even supply a movement holder in their kit.

1
Date of experience: Feb 28, 2023

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