**Update – Coupon Finally Received, But Issue Still Unresolved**After months of delays and repeated follow-ups, the company has finally issued the promised coupon for a battery I never received. This should have been a straightforward resolution, yet it took far too long and required excessive effort from me.However, **the issue is still not fully resolved**. Despite multiple assurances, the company has not provided the agreed-upon two-year warranty that was part of the resolution. This has been requested numerous times but continues to be overlooked.Throughout this ordeal:* I was asked to submit the same documents multiple times.* I was assured there were “no catches,” yet new complications arose at every turn.* Customer service lacked urgency and accountability.* I received an unprofessional call at an inappropriate hour.* One representative was rude, and only after escalation did I find someone helpful.While I appreciate the coupon, **this experience has significantly eroded my trust in the company**. Customers should not have to fight so hard for what was promised. **Please provide the remaining warranty as agreed and resolve this case properly.**
Claim your business profile now and gain access to all features and respond to customer reviews.
