Review Time
RF control worked fine until it got an automatic update from DJI and blacked out. Customer service made me mail the unit and asked me to pay full price for the repair service. Such repair service created by their software update in the first place....none sense.
Zero Stars!
We have a DJI Pocket 3. After super minimal utilization, we barely used it. The home screen was stuck at the DJI logo, and I called customer care, who requested that I send them the camera back, which I had to pay for shipping, also “ not a big deal”.
They followed up with me, telling me there is an issue with the grip functionality that is jammed and could be a software issue, and requesting $171 for a repair. This camera was barely used, never dropped, and was properly stored because I am 4 months over the warranty period. Even if this was a manufacturer's defect, I am responsible for it.
I have requested numerous calls from management. They sent me an agent who asked me to pay, or we would send the camera back unrepaired. Even they know it is a quality manufacturing defect. All agents calling me are their first line. The support management can’t make phone calls (even though I was promised in an email from Kenny from the management team), and again, there has been no call back from management till today.
If you are going to pay that much, you would expect a customer service that match what you pay for. Again, save your money don’t do our mistake by purchasing any product from them. I never had terrible experience with any product i purchased like DJI.
Supervisor called me and told
Me there nothing we can do this part does expire after certain time. My follow up question was, How it could happen and be avoided no info was provided ?
So if I pay $171 how can prevent this issue from happening as User? No answer for that question.
Had to contact technical support a couple times and I must say the service I had was excellent, nothing was too much trouble and they were in no rush, however long it took to solve my issue they were prepared to take. HIGHLY RATED
Worst experienced ever. Dji osmo pocket 3 got gimbal problem. Sent to warranty center said void due to small scratch 2-3mm size. When i said want to make complaint, then suddently sent video said have water damge. Now email from cs manager said have gap. Very not responsible
I am very dissatisfied with the quality. Two drones became unusable due to a power issue within a week of each other. I sent them in for repairs since they were still under warranty. However, the warranty feels like a waste of time.
I've purchased several products, including a microphone and two drones. My latest neo2 had a minor issue, but even while I'm traveling in Europe, the company is quickly arranging a brand new replacement for me! I have complete confidence in them and I'm very satisfied with their products!
I really dislike being the one to bring down a company that appears to have positive reviews. However, I must express my disappointment. I recently decided to explore the realm of CAM drones and had my family buy me a neo 2 after seeing all the great feedback. Unfortunately, this has been one of the worst launches I’ve encountered. I tried to buy the accessories I needed, specifically the controller for future upgrades, only to find out that I also require the receiver for the drone. The problem is, it’s nearly impossible to find the neo two receiver. The company mentioned it would be out of stock for three weeks?! What a terrible time for a holiday launch. I plan to return it as soon as I get it for Christmas.
The repairs are reasonably priced and well-executed, but my device is extremely unreliable. Just yesterday, a pedestrian walked in front of my motorbike, leading to a crash because the device stopped recording just one second before the incident for no clear reason. This has been quite frustrating.
The repairs are reasonably priced and effective, but my device is extremely unreliable. Just yesterday, a pedestrian unexpectedly crossed my path, causing a crash because the device stopped recording one second before the incident without any explanation. This is disappointing.
**Update – Coupon Finally Received, But Issue Still Unresolved**After months of delays and repeated follow-ups, the company has finally issued the promised coupon for a battery I never received. This should have been a straightforward resolution, yet it took far too long and required excessive effort from me.However, **the issue is still not fully resolved**. Despite multiple assurances, the company has not provided the agreed-upon two-year warranty that was part of the resolution. This has been requested numerous times but continues to be overlooked.Throughout this ordeal:* I was asked to submit the same documents multiple times.* I was assured there were “no catches,” yet new complications arose at every turn.* Customer service lacked urgency and accountability.* I received an unprofessional call at an inappropriate hour.* One representative was rude, and only after escalation did I find someone helpful.While I appreciate the coupon, **this experience has significantly eroded my trust in the company**. Customers should not have to fight so hard for what was promised. **Please provide the remaining warranty as agreed and resolve this case properly.**
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