Zero Stars!
We have a DJI Pocket 3. After super minimal utilization, we barely used it. The home screen was stuck at the DJI logo, and I called customer care, who requested that I send them the camera back, which I had to pay for shipping, also “ not a big deal”.
They followed up with me, telling me there is an issue with the grip functionality that is jammed and could be a software issue, and requesting $171 for a repair. This camera was barely used, never dropped, and was properly stored because I am 4 months over the warranty period. Even if this was a manufacturer's defect, I am responsible for it.
I have requested numerous calls from management. They sent me an agent who asked me to pay, or we would send the camera back unrepaired. Even they know it is a quality manufacturing defect. All agents calling me are their first line. The support management can’t make phone calls (even though I was promised in an email from Kenny from the management team), and again, there has been no call back from management till today.
If you are going to pay that much, you would expect a customer service that match what you pay for. Again, save your money don’t do our mistake by purchasing any product from them. I never had terrible experience with any product i purchased like DJI.
Supervisor called me and told
Me there nothing we can do this part does expire after certain time. My follow up question was, How it could happen and be avoided no info was provided ?
So if I pay $171 how can prevent this issue from happening as User? No answer for that question.
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