I received a cheap knock off of the product that was represented on your website. When I questioned what I received, customer service lied and told me that what I ordered was discontinued and this was the substitute. (It's not discontinued, many other companies are selling the product.) Then CS dragged their feet on getting me a return label, asked me to provide the tracking # (it was on the label they sent me.) I just, almost a month from order date, received my refund. This was my one and only experience with DK Hardware. I will not take a chance with them again.
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