I regret signing up to the DM Keith service plan at Kia Leeds. I originally booked a stay and wait service and MOT in mid January. When I mentioned an issue with a USB-C port which wasn't working, I was suddenly told the car would need to stay with them for the whole day. I asked if they could collect and return the vehicle to my work address (was told this was part of the service plan), but was told no drivers were available and I’d need to wait another month for this, so I paid for taxis instead.
When I collected the car, they confirmed the USB port was faulty, but said I would have to book in again for the repair, and the car would be needed for two days. I asked once more about collection and return, and this time was told it could be arranged, but not until mid March.
So I waited until March and this morning I rang to confirm what time the car would be collected, only to be told there was no booking. They agreed to take the car anyway, but later informed me they had only just ordered the part today and it is on backorder until next week. The car will now be returned tomorrow at an unspecified time, unfixed, and I’ll have to rebook yet again “in a few weeks”.
I was also told when I signed up that the car would be cleaned after every service. There are now signs up saying that this is no longer offered for “environmental reasons”. However, if you purchase a service plan directly through Kia, cleaning is still included and Kia also states that the maximum MOT charge is £35, yet DM Keith charges £39.
Avoid if you don't like being mucked about and ripped off.
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Owned and run for 60 years, we have a reputation for friendly, personal service and great value. D. M. Keith is here for the lifetime of your motoring needs with thirteen locations across Yorkshire and Lincolnshire.
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