I ordered a full DNA test over six months ago and still haven't received my results. The service confirmed receipt of my sample and claimed it is processing, but since then, there have been no updates or timelines. Each inquiry gets vague, copy-pasted replies citing 'privacy policies' without any estimated completion time. For a service that claims to provide full genome sequencing, this level of communication and delay is unacceptable. Six months is unreasonable by any standard. I've given the company 14 days to deliver my results or I will escalate the matter to consumer protection and initiate a chargeback. I strongly urge potential customers to think carefully before engaging with this service.
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