Review Time
I've heard others mention this issue, and I'm experiencing the same. My sample has been in 'processing' for four months without any updates, and the support team indicates there’s no guaranteed timeframe. How can a service operate and impose fees like this? I found this link for anyone wanting to file a complaint: ReportFraud.ftc.gov, IC3.gov, CMS CLIA.
I've seen similar complaints and I'm facing the same issue. My sample has been marked as 'processing' for four months with no updates, and customer support claims there’s no guaranteed processing timeframe. How can a service operate and charge fees under these circumstances? I found this link for anyone wanting to file a complaint: ReportFraud.ftc.gov, IC3.gov, CMS CLIA.
I spent $1200 on a service in August 2024. Initially, my first sample was said to have failed, so I sent in another. Now, 8 months later, they refuse to issue a refund, claiming it is 'processing,' although it's just marked as received and hasn't advanced to DNA extraction. It's essentially frozen.
My sample has seemingly been at their lab for over ten weeks with no progress. I've been informed it’s still undergoing quality control. I have a complex medical history and desperately needed answers, spending a significant amount of savings on this. I feel completely scammed. Avoid this service.
I've been waiting over four months for results, and the service can't provide any updates on the estimated completion of the sequencing I ordered. This has been a waste of money. If you're reading this, consider using another service, as this one seems either entirely fraudulent or grossly incompetent.
I ordered a full DNA test over six months ago and still haven't received my results. The service confirmed receipt of my sample and claimed it is processing, but since then, there have been no updates or timelines. Each inquiry gets vague, copy-pasted replies citing 'privacy policies' without any estimated completion time. For a service that claims to provide full genome sequencing, this level of communication and delay is unacceptable. Six months is unreasonable by any standard. I've given the company 14 days to deliver my results or I will escalate the matter to consumer protection and initiate a chargeback. I strongly urge potential customers to think carefully before engaging with this service.
I received a kit as a birthday present in Feb '25, but the sample was mislabeled upon arrival. They sent a replacement kit, which was received at the end of Apr '25, and I’m still in limbo with it marked as 'reprocessing.' I even contacted the CEO, who promised results within a month, but now a month and a half has passed with no updates. It’s disappointing given the association with a notable figure. Edit: Results finally came back, but it was a long wait. I hope the service improves soon.
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