Despite checking online reviews and recommendations, I would NEVER recommend this company. Their website states "In just a few weeks, you'll receive an email notification that your results are ready. And then you can access your detailed health and ancestry reports through our secure online portal." FALSE. I submitted my DNA sample the first week in April 2025. As no update had been made to my account by July 2, 2025, I emailed asking for an update. The reply was that it was no uncommon for samples to require reprocessing, which mine was undergoing. I again followed up on August 1st, requesting a refund and was told no. I truly feel this company is fraudulent and misleading. I would never recommend their service because they do not do what they promise, they do not provide communication and at this time I wonder if the results will even be truly accurate or if this is all a scam.
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