Everything went wrong with this company. We had a fixed tariff of £75 each per month for water and electricity when we moved in May 2025. In September, our supplier changed to this company, and they overcharged us multiple times. After a week of trying to contact them, they agreed on a fixed tariff but then charged us £620 each the following month. They claimed it was a mistake, stating they thought we were six people in a one-bedroom flat. Despite their assurances, we ended up paying £256 each. After several frustrating attempts to get a refund for the overcharges, they continued to charge us incorrectly. We tried to close our account, but they demanded payment plus an additional £320 to do so. This has been an absolute nightmare. I recommend switching to another supplier.
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