If there was a 0 I would choose that!
We was previously with acasa and moved over to DO energy and they have tried to charge my household as two seperate people and not as a household. Spoke to them on the phone numerous times and explained our situation and they said the person that deals with it is currently on annual leave and will be dealt with when they are back. They kept trying to charge us for two separate people after numerous emails and hardly anything back from them they have now sent what we supposedly ’owe’ to a debt collector!
Do energy have stated that the move from acasa was ‘challenging’ and that’s why it’s happened. Still the issue has not been resolved and haven’t heard anything from them for months at a time.
Absolute joke- avoid at all cost.
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