Visited the store at Braehead for the Paw-perfect experience on Saturday 14 February 2026 which was prebooked.
A total shambles, the sniff experience for the dog was a non event as all the tins of treats were empty.
There was only one member of staff who was totally inexperienced resulting in the photographs being terrible.
In addition the queue of people waiting was unmanaged.
To be fair he should have had assistance.
A very disappointing experience and not worth the £15 paid.
I did contact customer service who were not in the least helpful or sympathetic.
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