I canceled my subscription and received a confirmation, yet I was still billed monthly. The support team insisted I was bound to a 12-month commitment, even though the service advertised month-to-month options and the ability to cancel anytime. I had to block the merchant through my bank to stop the charges. Be cautious. In the past, I had no trouble using the service or canceling, but this time, my emails went unanswered, and I felt very anxious.
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