docusign.com

1.1
1.1 Based on 81 reviews

DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost a...

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Average Rating

1.1

/
5

81 Reviews

5 Star
1%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
95%

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Kelly Henshaw
The idea of DocuSign is amazing. It makes paperwork quick and easy. I am all for making money and I

The idea of DocuSign is amazing. It makes paperwork quick and easy.

I am all for making money and I understand they need to make money somehow, but I should not be asked to buy a product before I even login to the website. I cannot stand being pestered to buy things. I actually spend more money on the products that rarely ask just because they rarely ask. Also, I am not a person who has a company, so I have no use to get a monthly account for something like this. Know your audience.

2
Date of experience: Feb 25, 2026
Matt McMahon
My account had an automatic annual renewal on it and I was charged. I was surprised that I was char

My account had an automatic annual renewal on it and I was charged. I was surprised that I was charged for 3 users instead of 1. Two of the users no longer work at my company so I did not want to pay for a full year of subscription that I did not intend to renew and will not use. These are major charges for a small business. I reached out to DocuSign and they refused to refund me for those two users. I asked to speak with management several times and each time the customer service agent refused to do so. I am very disappointed with the service I received and wanted to share my experience with the community.

1
Date of experience: Feb 11, 2026
Unnecessary complications

It's frustrating how much time is wasted on what should be a straightforward browser extension for signing documents. The process has been made unnecessarily complicated. It took me 10 minutes just to log in and another 10 to request account closure. It feels like I put in effort for nothing.

1
Date of experience: Jan 10, 2026
Amber Clark
Why make things so complicated?

It's incredibly frustrating how much time is wasted on what should be a simple browser extension for signing documents. The process is unnecessarily complicated. It took me 10 minutes just to log in and another 10 to request account closure. I feel like I worked for free.

1
Date of experience: Jan 10, 2026
Gina
A frustrating experience

This service is truly disappointing. I had the worst time trying to complete a basic signing task. After signing a document, the sender informed me that the signature was faint. I attempted to replace it with a new one, but the system kept reverting to the faint signature. There seems to be no solution. It's a poorly designed application.

1
Date of experience: Jan 09, 2026
Dwayne Clark
Extremely disappointing service

This service takes a simple task and turns it into a confusing, data-collecting mess. If there weren't another major competitor, they might not even exist today. What a relief that would be!

1
Date of experience: Dec 29, 2025
Avoid signing up!

Avoid signing up! I just registered, and there's no way to cancel the subscription. They make it impossible to reach customer support. I’m having to contact my bank directly to stop the charges. This feels very deceptive.

1
Date of experience: Dec 26, 2025
GT53
Many better options available

There are plenty of free alternatives, and their customer support is lacking. I subscribed for a specific feature that wasn't available. When I requested a refund, they pointed to their no-refund policy. Terrible service. Consider using other options.

1
Date of experience: Dec 20, 2025
Darvin Howard
Annual purchase regret

I purchased an annual subscription but never used it. After four months, I tried to get a prorated refund, but they refused to help.

1
Date of experience: Dec 20, 2025
VieTac
Frustrating experience with account closure

I faced constant page reloads when trying to close my account. They push you towards upgrading their service. I recommend avoiding this software and looking for alternatives.

1
Date of experience: Dec 18, 2025

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Business Details

  • DocuSign helps organizations connect and automate how they prepare, sign, act on
    and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers
    eSignature, the world's #1 way to sign electronically on practically any device, from
    almost anywhere, at any time. Today, over 1 million customers and more than a billion
    users in over 180 countries use the DocuSign Agreement Cloud to accelerate the
    process of doing business and simplify people's lives.See more

  • call 8777202040
  • language https://docusign.com

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