My account had an automatic annual renewal on it and I was charged. I was surprised that I was charged for 3 users instead of 1. Two of the users no longer work at my company so I did not want to pay for a full year of subscription that I did not intend to renew and will not use. These are major charges for a small business. I reached out to DocuSign and they refused to refund me for those two users. I asked to speak with management several times and each time the customer service agent refused to do so. I am very disappointed with the service I received and wanted to share my experience with the community.
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