I ordered a replacement SIM on 28th November and was told it would take up to 4 days. By 3rd December, I hadn’t received it, so I rang Dodo and waited 40 minutes on hold. I explained the situation and was told it had only been 3 business days and I should wait another day.I double-checked on my first call that it had been processed on 28/11, and I got confirmation that it was. Still, I only received an email on 5th December saying the SIM was on its way, and then I had to wait another 5 days to actually get it.When I rang to activate the SIM, I was told it would be done as a priority within 4-5 hours. That didn’t happen. The next day, I called again only to find out it was on some “waiting list” and hadn’t been activated. Another 40 minutes on the phone just to get the SIM working.This is absolutely terrible service. I will cancel my service as soon as I find a better deal and will never go back to Dodo. DO NOT RECOMMEND. It’s rubbish.
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