Review Time
DO NOT USE THIS COMPANY. Dodo are clear violators of Australian Consumer Law. I cancelled my service via MyDodo (a service for which I had to create an account, and for which I just do 2FA when I log in to verify it is me). They then FAILED to cancel my service because they could not reach me on the phone to 'verify' my identity (ie try to convince me to stay), and charged me again a month later. I logged onto MyDodo's chat function to cancel my service and provided my full name date of birth and address to the agent who waffled for 30 minutes, DID NOT CANCEL THE SERVICE before ending the chat. I have had to file a dispute with my bank, the Telecommunications Industry Ombudsman and NSW Fair Trading, as impeding a customer FROM cancelling a service is illegal. Garbage company and garbage customer service.
Dodo provides the worst of all-Options Menu-Hospitability-Professionalism in customer service- competency in handling and issuesTo get something done, customer will be transferred to many departments, and even after an hour of hanging on, nothing gets done. They ar heavily understafed customer depatment.Better avoid DODO solely due to poor customer. support
The service offers the lowest quality in terms of:
- Options available
- Hospitality
- Professionalism in customer support
- Competency in issue resolution
Getting assistance requires navigating through multiple departments, and even after waiting for an hour, nothing is resolved. The customer support team is severely understaffed. It's advisable to steer clear of this service due to its inadequate support.
I ordered a replacement SIM on 28th November and was told it would take up to 4 days. By 3rd December, I hadn’t received it, so I rang Dodo and waited 40 minutes on hold. I explained the situation and was told it had only been 3 business days and I should wait another day.I double-checked on my first call that it had been processed on 28/11, and I got confirmation that it was. Still, I only received an email on 5th December saying the SIM was on its way, and then I had to wait another 5 days to actually get it.When I rang to activate the SIM, I was told it would be done as a priority within 4-5 hours. That didn’t happen. The next day, I called again only to find out it was on some “waiting list” and hadn’t been activated. Another 40 minutes on the phone just to get the SIM working.This is absolutely terrible service. I will cancel my service as soon as I find a better deal and will never go back to Dodo. DO NOT RECOMMEND. It’s rubbish.
Terrible customer service, data consumption not tracked correctly. They took away 1/3 of my GB allowance in 3 days, which makes no sense since I'm a light data user and have never used up that much. Customer service once told me he would get back to me, then closed the chat with no warning. A second person sent me a standard answer saying my phone is at fault (I've had my phone for years, there has never been an issue) and when I told her this is not possible, she would not answer me, but just re-send the standard answer. As a Customer Service professional myself I am appalled and will cancel my plan.
Please don’t choose DODO if you don't want to regret it like what happened to me !!! I just want to say WORST nbn service & Customer Service 👎🏻👎🏻👎🏻👎🏻👎🏻I made a mistake 2x in my internet payment transaction on October 29, 2025, After that I made a report to Dodo customer service to help me to get refund , After showing all the proof of transactions that I made, Dodo agreed to return my money within 3-7 days, However, 1 day later on October 30, Dodo made another withdrawal from my account! And TODAY YOU TOOK my Money again !!!! HELLOOOOOOO are you guys SCAM ??
If there would a negative rating, I’ll give it to them. Worst mobile phone provider. Call time waiting is an hour. When they fix the problem, different people will give their OPINIONS, not really solving the problem. If you don’t have thinking brain you will just believe them.
Dodo is without question the worst internet provider I’ve ever dealt with. I’ve sent multiple emails and spent countless hours on the phone trying to cancel my service. Every time I finally get through after painfully long hold times, I’m assured the cancellation has been processed. Yet weeks later, nothing has been actioned.It’s the same cycle again and again – false promises, wasted time, and no accountability. At this point, it feels like a deliberate strategy to keep charging customers who have already left.If you value your sanity, avoid Dodo. Their incompetence, disorganisation, and disregard for customers is staggering. If you are wondering whether to choose Dodo, read the reviews here and know that there are many, many good reasons why Dodo has a close to one-star rating on Trustpilot. Avoid.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find great deals on unlimited broadband internet, NBN plans, mobile plans, home phone plans, electricity & gas. Click here to enter your address and see what plans are available or Call us today!
rentredi.com
kelly.co.uk
letmerepair.co.uk
tokeet.com
sony.com.my
deepersonar.com
prcdirect.co.uk
movistarplus.es
homeapplianceguard.co.uk
genuinereplacementparts.com