Terrible customer service, data consumption not tracked correctly. They took away 1/3 of my GB allowance in 3 days, which makes no sense since I'm a light data user and have never used up that much. Customer service once told me he would get back to me, then closed the chat with no warning. A second person sent me a standard answer saying my phone is at fault (I've had my phone for years, there has never been an issue) and when I told her this is not possible, she would not answer me, but just re-send the standard answer. As a Customer Service professional myself I am appalled and will cancel my plan.
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