I was a Dodo customer from August to December 2025, and I'm disappointed to say the experience was consistently poor.The Main Issues:Abysmal Internet SpeedsDespite having the router positioned directly next to a window for optimal signal, I was getting a maximum of 4mbps download speeds. This is completely inadequate for basic internet usage in 2025. When I tested Vodafone's service in the same location, the speeds were dramatically better, which clearly indicates the problem was with Dodo's service, not my apartment.Unacceptable Equipment PolicyWhen I cancelled my service, I discovered that Dodo doesn't allow customers to return their modem/router equipment - even though I'd been paying $8 per month to rent it. Every other major provider in Australia allows equipment returns, but Dodo forces you to keep it AND charges you the remaining balance on your final bill. This policy is buried in the lengthy terms and conditions, which feels deliberately deceptive.The Only Positive:The customer service representatives (Cyrille and Rommel) were polite and processed my cancellation request efficiently. They scheduled the cancellation for the end of my billing cycle as requested and provided clear instructions for obtaining a chat transcript.Bottom Line:Between the poor connectivity and the predatory equipment policy, I cannot recommend Dodo to anyone. There are too many other providers offering better service, better speeds, and fairer policies. Save yourself the time, money, and frustration - choose literally any other provider.
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