Review Time
I can never log in online. They didn't send bills for 6 months only to suddenly send them all at once. I can't pay online and so when I call them, I have to go through 5 different menu options before being told this option is not open right now. Like, I'm just trying to pay my bills, give dodo money, and they can't even manage that. Ongoing thing for past year. I thought maybe it was a temporary thing. It is not. I am in the process of changing energy suppliers.
Would give no stars. I have been a loyal Dodo customer re mobile and the internet since 2014. And electricity since 2021. In 2021, I was told by Dodo that if I bundled electricity and nbn I would get $10 per month discount. I have looked at my invoices, the discount never applied - Dodo argued they did & I only get $5 because I didn't bundle gas, but I don't have gas & they never stated such. I'm disputing through Ombudsman. Dodo says check portal but no energy is available on the portal - just 'coming soon'. Furthermore, I just swapped mobile where for my plan Dodo charged me $31 pm - TPG same plan $12.50. I am also decided to leave Dodo re electricity go elsewhere, & at the end of 2027 when the new modem paid, go elsewhere for my internet. During the time I was a Dodo customer, I have had to involve the Ombudsman several times & only then does Dodo comply. After more than a decade of being with Dodo, one would think they would treat loyalty better. When on phone to them, I have mixed responses - some good, others terrible depending on the person &/or department. The other issue is when you do have a problem, Dodo requests the customer to call Dodo, but in my case, I require written evidence, not glossed up information that doesn't make sense. There were times, I would have rated Dodo very highly, but moving forward, they have lost me forever as a customer - I just have to wait until I have paid off the modem and also had I known I could have gone to another company re nbn & signed up to receive free modem. The old modem was Dodo only 3 years old still working but patchy internet so Dodo said that it was old technology, & I needed to upgrade that was why the internet was patchy - the new modem - internet still patchy & they increased the cost of internet plus I have to pay back the new modem that isn't much better service than my old one. BS. So, basically what terms, promises, discounts they offerred are either untrue or misleading.
I am extremely disappointed with Dodo’s customer service and billing process.
First, I had to wait 30 minutes on hold just to ask one simple question. When I requested to change ownership of the account, it took almost one month to process. Even after I informed them that I was no longer staying at the property, I was still charged for other people’s usage.
Initially, a payment was cancelled due to insufficient funds. Later, when my account had enough balance, Dodo automatically deducted the money.
The following week, they deducted additional charges for the modem without clearly informing me in advance. Because of this unexpected charge, my account balance became insufficient again. I had to call and wait another 30 minutes on hold. Only then did they explain the modem charge.
I clearly asked if that would be the last deduction from my account. The staff confirmed yes. I transferred money again and assumed it would be automatically deducted.
However, the next week, a Dodo staff member called me and spoke very rudely, accusing me of not paying. I was shocked because I had already made the payment.
This whole situation has wasted a lot of my time and energy. The communication is unclear, the billing is inconsistent, and the customer service attitude is unacceptable.
I would not recommend Dodo based on my experience.
Dodo has disappointed me in all their areas. I had energy, nbn and mobile with them. I haven't received one electricity bill, and have no visibility on my online account for any of my services. I've been on the phone to them for countless hours asking for this to be resolved. And they have taken money out of my account for my last energy bill which was unusual high compared to the rest of the years usage.
Ineffective customer support I purchased 5 sim cards, and only mine did not work. While the coverage is quite decent, I must say the customer support is lacking. On my first attempt, my phone was stuck on SOS after activating the sim card, and the support team advised me to wait 24 hours. During the second attempt, I was told they were conducting a network restart and to wait another 24 hours. On the third attempt, they submitted a request and informed me to expect a response within 72 hours. I received no reply despite following up. For the fourth attempt, they mentioned sending a replacement sim card but attempted to charge me for it, claiming my service would be suspended. By this time, it had already been 7 days. They also said the replacement would take 1-4 business days and instructed me to call if it didn't arrive. On the fifth attempt, they changed the timeline to 10 business days for the replacement, promising it would arrive the next business day. It's incredibly frustrating. Thanks to this experience, I've lost my number and will need to obtain a new one. The staff's incompetence and the lengthy wait times have been disappointing. I recognize it's not solely one person's fault, but this situation reflects poorly on the company. I would strongly recommend avoiding them.
Extremely frustrating experience with this service. The wait time to reach a representative exceeds 20 minutes, and signing in is impossible due to the site being non-functional. I reached out on the support line five times, waited 26 minutes, and I'm still without a response! Absolutely disappointing! I would certainly NOT RECOMMEND this service.
I had a really frustrating experience with customer service. I waited for 45 minutes in the chat before someone responded. Just as I stepped away for a moment, a representative finally answered but was inactive for 3 minutes, trying to disconnect me. Once we were connected, they took a long time to address my concerns, constantly asking repetitive questions, and each response took at least 2 minutes, even for simple acknowledgments like "thank you." After sharing all my details and spending an hour on this, I had to attend to other matters and was inactive for 5 minutes, only to have them close the chat.
I was a Dodo customer from August to December 2025, and I'm disappointed to say the experience was consistently poor.The Main Issues:Abysmal Internet SpeedsDespite having the router positioned directly next to a window for optimal signal, I was getting a maximum of 4mbps download speeds. This is completely inadequate for basic internet usage in 2025. When I tested Vodafone's service in the same location, the speeds were dramatically better, which clearly indicates the problem was with Dodo's service, not my apartment.Unacceptable Equipment PolicyWhen I cancelled my service, I discovered that Dodo doesn't allow customers to return their modem/router equipment - even though I'd been paying $8 per month to rent it. Every other major provider in Australia allows equipment returns, but Dodo forces you to keep it AND charges you the remaining balance on your final bill. This policy is buried in the lengthy terms and conditions, which feels deliberately deceptive.The Only Positive:The customer service representatives (Cyrille and Rommel) were polite and processed my cancellation request efficiently. They scheduled the cancellation for the end of my billing cycle as requested and provided clear instructions for obtaining a chat transcript.Bottom Line:Between the poor connectivity and the predatory equipment policy, I cannot recommend Dodo to anyone. There are too many other providers offering better service, better speeds, and fairer policies. Save yourself the time, money, and frustration - choose literally any other provider.
I ordered a replacement SIM on 28th November and was told it would take up to 4 days. By 3rd December, I hadn’t received it, so I rang Dodo and waited 40 minutes on hold. I explained the situation and was told it had only been 3 business days and I should wait another day.I double-checked on my first call that it had been processed on 28/11, and I got confirmation that it was. Still, I only received an email on 5th December saying the SIM was on its way, and then I had to wait another 5 days to actually get it.When I rang to activate the SIM, I was told it would be done as a priority within 4-5 hours. That didn’t happen. The next day, I called again only to find out it was on some “waiting list” and hadn’t been activated. Another 40 minutes on the phone just to get the SIM working.This is absolutely terrible service. I will cancel my service as soon as I find a better deal and will never go back to Dodo. DO NOT RECOMMEND. It’s rubbish.
I was a customer from August to December 2025, and I regret to say the experience was consistently unsatisfactory.
Main Issues:
Terrible Internet Speeds
Even with the router placed right next to a window for the best signal, I was only achieving a maximum of 4mbps download speeds. This is completely insufficient for basic internet use in 2025. In the same location, testing another provider's service yielded significantly better speeds, which clearly points to issues with this service, not my apartment.
Unacceptable Equipment Policy
Upon canceling my service, I found out that the company does not allow customers to return their modem/router equipment, despite having paid $8 per month to rent it. Every other major provider in the country allows for equipment returns, but this company forces you to keep it and still charges you the remaining balance on your final bill. This policy is hidden within the lengthy terms and conditions, which feels intentionally misleading.
The Only Positive:
The customer service representatives were courteous and handled my cancellation request promptly. They arranged the cancellation for the end of my billing cycle as I requested and provided clear instructions for obtaining a chat transcript.
Bottom Line:
Due to the poor connectivity and the unfair equipment policy, I cannot recommend this service to anyone. There are many other providers offering superior service, better speeds, and more reasonable policies. Spare yourself the time, money, and frustration - opt for virtually any other provider.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find great deals on unlimited broadband internet, NBN, mobile phone, home phone plans, insurance (home / car / travel), electricity & gas. Call us today!
