I was a customer from August to December 2025, and I regret to say the experience was consistently unsatisfactory.
Main Issues:
Terrible Internet Speeds
Even with the router placed right next to a window for the best signal, I was only achieving a maximum of 4mbps download speeds. This is completely insufficient for basic internet use in 2025. In the same location, testing another provider's service yielded significantly better speeds, which clearly points to issues with this service, not my apartment.
Unacceptable Equipment Policy
Upon canceling my service, I found out that the company does not allow customers to return their modem/router equipment, despite having paid $8 per month to rent it. Every other major provider in the country allows for equipment returns, but this company forces you to keep it and still charges you the remaining balance on your final bill. This policy is hidden within the lengthy terms and conditions, which feels intentionally misleading.
The Only Positive:
The customer service representatives were courteous and handled my cancellation request promptly. They arranged the cancellation for the end of my billing cycle as I requested and provided clear instructions for obtaining a chat transcript.
Bottom Line:
Due to the poor connectivity and the unfair equipment policy, I cannot recommend this service to anyone. There are many other providers offering superior service, better speeds, and more reasonable policies. Spare yourself the time, money, and frustration - opt for virtually any other provider.
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