I had a really frustrating experience with customer service. I waited for 45 minutes in the chat before someone responded. Just as I stepped away for a moment, a representative finally answered but was inactive for 3 minutes, trying to disconnect me. Once we were connected, they took a long time to address my concerns, constantly asking repetitive questions, and each response took at least 2 minutes, even for simple acknowledgments like "thank you." After sharing all my details and spending an hour on this, I had to attend to other matters and was inactive for 5 minutes, only to have them close the chat.
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