Ineffective customer support I purchased 5 sim cards, and only mine did not work. While the coverage is quite decent, I must say the customer support is lacking. On my first attempt, my phone was stuck on SOS after activating the sim card, and the support team advised me to wait 24 hours. During the second attempt, I was told they were conducting a network restart and to wait another 24 hours. On the third attempt, they submitted a request and informed me to expect a response within 72 hours. I received no reply despite following up. For the fourth attempt, they mentioned sending a replacement sim card but attempted to charge me for it, claiming my service would be suspended. By this time, it had already been 7 days. They also said the replacement would take 1-4 business days and instructed me to call if it didn't arrive. On the fifth attempt, they changed the timeline to 10 business days for the replacement, promising it would arrive the next business day. It's incredibly frustrating. Thanks to this experience, I've lost my number and will need to obtain a new one. The staff's incompetence and the lengthy wait times have been disappointing. I recognize it's not solely one person's fault, but this situation reflects poorly on the company. I would strongly recommend avoiding them.
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