dodo.com

I am extremely disappointed with Dodo’s customer service and billing process. First, I had to wait

I am extremely disappointed with Dodo’s customer service and billing process.

First, I had to wait 30 minutes on hold just to ask one simple question. When I requested to change ownership of the account, it took almost one month to process. Even after I informed them that I was no longer staying at the property, I was still charged for other people’s usage.

Initially, a payment was cancelled due to insufficient funds. Later, when my account had enough balance, Dodo automatically deducted the money.

The following week, they deducted additional charges for the modem without clearly informing me in advance. Because of this unexpected charge, my account balance became insufficient again. I had to call and wait another 30 minutes on hold. Only then did they explain the modem charge.

I clearly asked if that would be the last deduction from my account. The staff confirmed yes. I transferred money again and assumed it would be automatically deducted.

However, the next week, a Dodo staff member called me and spoke very rudely, accusing me of not paying. I was shocked because I had already made the payment.

This whole situation has wasted a lot of my time and energy. The communication is unclear, the billing is inconsistent, and the customer service attitude is unacceptable.

I would not recommend Dodo based on my experience.

Date of experience: Feb 17, 2026