Would give no stars. I have been a loyal Dodo customer re mobile and the internet since 2014. And electricity since 2021. In 2021, I was told by Dodo that if I bundled electricity and nbn I would get $10 per month discount. I have looked at my invoices, the discount never applied - Dodo argued they did & I only get $5 because I didn't bundle gas, but I don't have gas & they never stated such. I'm disputing through Ombudsman. Dodo says check portal but no energy is available on the portal - just 'coming soon'. Furthermore, I just swapped mobile where for my plan Dodo charged me $31 pm - TPG same plan $12.50. I am also decided to leave Dodo re electricity go elsewhere, & at the end of 2027 when the new modem paid, go elsewhere for my internet. During the time I was a Dodo customer, I have had to involve the Ombudsman several times & only then does Dodo comply. After more than a decade of being with Dodo, one would think they would treat loyalty better. When on phone to them, I have mixed responses - some good, others terrible depending on the person &/or department. The other issue is when you do have a problem, Dodo requests the customer to call Dodo, but in my case, I require written evidence, not glossed up information that doesn't make sense. There were times, I would have rated Dodo very highly, but moving forward, they have lost me forever as a customer - I just have to wait until I have paid off the modem and also had I known I could have gone to another company re nbn & signed up to receive free modem. The old modem was Dodo only 3 years old still working but patchy internet so Dodo said that it was old technology, & I needed to upgrade that was why the internet was patchy - the new modem - internet still patchy & they increased the cost of internet plus I have to pay back the new modem that isn't much better service than my old one. BS. So, basically what terms, promises, discounts they offerred are either untrue or misleading.
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