Updated on 12/11/2025: Shortly after my previous review, I received an email from the shipping service indicating that my order was shipped for next-day delivery, and I received it today. Although I'm still not completely satisfied with their communication process, I did receive my order, which was well-packaged. Updated on 12/10/2025: I placed an order with expedited shipping in late November. I received an email stating that the company printed the shipping label, but they never shipped the order within the promised timeline. Their customer service email has not responded. If there is a delay, shouldn't customers be informed instead of being ignored? There was no shipping delay notice on their site or in the order confirmation email. They even advertised a live chat option, but it is not available on either the desktop or mobile version. The website information is outdated, shipping policies are unreliable, and there is a lack of customer support.
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