to make a long story short :1- placed an order for 9 Items of high quality Korean beauty products and I received 3 wrong products non of which were originally ordered 2- addition to wrong products, I paid a hefty customs for the 9 non existing products in the package3- I emailed customer service about the situation and still awaiting their replyI am not sure still how they will handle the issue but will let you know with updates if any ... but as of now I am really very disappointed Update: - I received a reply from customer service with an apology for mistakenly swapping my order with another. -They let me know that they were preparing to reship the original order with the correct items as soon as possible. - Finally received my products on Saturday 5th of July, but the downside is that I had to pay for customs again. All in all, they dealt well with situation and were kind in their response ( also let me keep the wrong products and not return them). I will use their services again but not for large orders as I fear that this might happen again and I might end up paying twice for costumes.Thank you
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