I would have rated this a 5-star for quality, but unfortunately, the kit arrived 11-12 days after I placed my order. Now, I'm trying to exchange the harness for a smaller size, but I received a denial email after submitting the form on their site. We're still going back and forth about the return process, even after providing the order number as proof of purchase. It's been almost a month since I ordered, and my dog still hasn't been able to use it, which is quite frustrating.
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