Do not believe the "We want all our customers to be happy"/lifetime warrantee for their winter coat dog harness. The first three wintewr coat harnesses I bought the zippers all broke the first year---- or even season. I somehow let those "slide" and did not pewrsue replacements. We really loke the coat/harnesses ptherwise. I bought a fourth coat and within months, guess what---- once again the cheal zipper broke. This time I saved all my paperwork from the purchase, and contacted Doggykingdom for a replacement. I jumped through all the hoops filling out the informayion and sent it in. I waited a couple of days and received another request from Doggykingdom to once again provide THE SAME INFORMATION---- so, back to the beginning. I then received an email asking me to provide "video of the incident"---- so I took several pictures, sent them in with (once more) all the information, details, etc---- and it has now been another two weeks and they refuse to contact me---- so much for "lifetime warrantee" and "we want you to be a happy customer". I am NOT a happy customer---- and this treatment of my request does not speak well---- at all---- of the "honesty" of their guarantee" and their promise of "wanting to keep all customers happy". Empty promises.
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From a simple leash to a multifunctional harness...
Doggykingdom® operates a worldwide online shop and stands for the plus in sustainability and quality for dog products. We offer a wide range of stylish, practical and personalized products for dogs.
Our mission: Satisfied dog owners and happy four-legged friends. "Nothing makes you smile more than looking into the face of a happy dog that loves you."See more
