Review Time
Bought a dog harness about 8 years ago. It is well made and lasted for many walks and outings. The clip broke recently so I contacted Doggykingdom and asked if they would honor their lifetime warranty. After a quick response from their representative, I received my new harness which is exactly like the old one in 2 weeks! I would definitely recommend their products to anyone; not just because the quality is outstanding but they honor exactly what they say! Thank you and I will definitely be looking to purchase more products from them!
Do not believe the "We want all our customers to be happy"/lifetime warrantee for their winter coat dog harness. The first three wintewr coat harnesses I bought the zippers all broke the first year---- or even season. I somehow let those "slide" and did not pewrsue replacements. We really loke the coat/harnesses ptherwise. I bought a fourth coat and within months, guess what---- once again the cheal zipper broke. This time I saved all my paperwork from the purchase, and contacted Doggykingdom for a replacement. I jumped through all the hoops filling out the informayion and sent it in. I waited a couple of days and received another request from Doggykingdom to once again provide THE SAME INFORMATION---- so, back to the beginning. I then received an email asking me to provide "video of the incident"---- so I took several pictures, sent them in with (once more) all the information, details, etc---- and it has now been another two weeks and they refuse to contact me---- so much for "lifetime warrantee" and "we want you to be a happy customer". I am NOT a happy customer---- and this treatment of my request does not speak well---- at all---- of the "honesty" of their guarantee" and their promise of "wanting to keep all customers happy". Empty promises.
They have a hidden return policy that basically makes it so you give them more money for a replacement product. The harness was too big even though the weight measurement was accurate. No way to speak to anyone by telephone. The only way to tell it was too big was to try it on. I'm now out 56.00.
I am happy with the harness itself, but when I received it, the phone number was not completed on the name tag. It turns out that because I put a "1" in front of the area code, they did not put the end of the phone number. When questioned why they would not just do that automatically, I was told it was my fault for listing the "1". I think it should be a given that if it does not fit, drop the 1 and finish the phone number. Instead, they are charging me an extra $14.95 to replace the reflective name strip. I think this is incredibly poor customer service.
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From a simple leash to a multifunctional harness...
Doggykingdom® operates a worldwide online shop and stands for the plus in sustainability and quality for dog products. We offer a wide range of stylish, practical and personalized products for dogs.
Our mission: Satisfied dog owners and happy four-legged friends. "Nothing makes you smile more than looking into the face of a happy dog that loves you."See more
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