I ordered a medium winter jacket based on the measurements displayed on the company’s website at the time of purchase. The jacket that arrived does not match those measurements.
When I raised this with customer services, their response completely missed the point. They stated:
“You did indeed order size M, which is the size that was delivered.”
That was never in question. The issue is that the sizing information advertised on their website was incorrect at the time I placed my order. I ordered in good faith using the measurements provided.
Since then, I’ve noticed the measurements on their website appear to have been changed. That is extremely concerning. Rather than acknowledging the discrepancy or taking responsibility, the company simply deflected the issue.
Based on my experience, the sizing information was misleading and the customer service response was unhelpful. I would not recommend purchasing from this company
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