The dog coat I ordered took about two weeks to come. I only realised when tracking that it comes from China.
The coat then didn’t fit. I asked for the returns process and was offered another jacket but only if I pay £5 for shipping which they say will cover the cost of the return for the original jacket.
I just want to return the coat and get a refund.
Meanwhile I am bombarded with sale offers every day.
I’ll be going back to Equafleece - no comparison with customer service!
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