I wish I had seen these reviews prior to purchase - the reviews on the website are all glowing! The 'waterproof, tough, wipeable and comfortable dog bed' I ordered for over £60, turns out to be flimsy, poorly filled and in just over a month has a few tears and is now completely flat. This bed was not used outside and is a pure night time bed for the dog - so it has not been abused! Having contacted them I got the generic '14 day returns policy' cited to me with absolutely no acknowledgement of any issues only that they had to be fair to all customers by abiding by this policy. At this price point I expected a quality item, and it certainly does not reflect the website description. A good company would try to address genuine issues, and not avoid them completely and hide behind their return policy. I sincerely hope no one else invests in the products if this is indicative of the quality and customer service.
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