Review Time
I wish I had seen these reviews prior to purchase - the reviews on the website are all glowing! The 'waterproof, tough, wipeable and comfortable dog bed' I ordered for over £60, turns out to be flimsy, poorly filled and in just over a month has a few tears and is now completely flat. This bed was not used outside and is a pure night time bed for the dog - so it has not been abused! Having contacted them I got the generic '14 day returns policy' cited to me with absolutely no acknowledgement of any issues only that they had to be fair to all customers by abiding by this policy. At this price point I expected a quality item, and it certainly does not reflect the website description. A good company would try to address genuine issues, and not avoid them completely and hide behind their return policy. I sincerely hope no one else invests in the products if this is indicative of the quality and customer service.
Having bought several dog beds for my active Spaniel, we needed another waterproof and substantial bed. His last one lasted two years. The dog bed Dogiti sold us, started a wear very quickly in the middle where he sleeps, and 8 weeks in, it was almost in need of replacing. I contacted Dogiti, to report the unexpected poor quality of the item, and was told as I was out of the two week return window then I had no options, despite the complaint being about the quality of the bed, once it has been put to use. I rarely complain, but the bed was expensive and has not been misused. We are now seeking a replacement only 12 weeks in. Poor customer service. Needless to say as the quality was poor, and the customer service not great we will not be using nor recommending this company again.
Dog Bed I received is not waterproof as described - after closer inspection i found the item to be damaged and the waterproof lining faulty.After emailing the company to resolve this i get a reply to say they cant deal with items once used. The item is faulty and should have a warranty.The service I have received is disgraceful - its like once they have your money they do not want to help .
Do not under any circumstances order anything from these people. Flimsy wrapping, dog bed torn on arrival, left on doorstep, refuse to acknowledge basic consumer rights such as right to a refund. Currently waiting for written commitment they will pay for cost of returning faulty goods, as they are legally liable to do so. If no reply forthcoming, we will begin legal proceedings and recourse to Trading Standards with a view to preventing them from selling in the UK.
This company offered a waterproof comfy dog bed for £60. On their site all the reviews give them 5 stars but you are unable to leave a review on the site so clearly I question now, where those reviews are from ? Bed took a long time to arrive but when it did I was sceptical if it would be waterproof and of course it wasn’t in the slightest. They offer a 30 day money back guarantee, or so it says on their website ! I contacted them via email to say it is not waterproof as advertised. They ask for pictures so I reply to their email and attach pictures showing how the water just soaks straight into it and does not just wipe of as they and their reviews claim. A couple of days later they responded to my email with “ Please note that we can't accept a return because the bed has been used by dog”The grammar in their email responses left me in no doubt that I would never receive a refund. I should have checked the reviews on here first. Lesson learned. Avoid at all costs, you will be disappointed, not fit for purpose. I certainly wouldn’t buy anything from them again, would not recommend them and write this honest review in the hope that someone else is not £60 out of pocket as I now am.
Don't buy that e collar for any reason at all.. All it did to my dog is randomly panishing her automatically without any reason with shock, without my persmission, upsolutely horrible product, unregulated, and they don't even want to take responsibility or refound. The collar has different levels of shock but it seems like it only uses one on any level udjusted. Everything about it is wrong, I don't know how many times it has punished my dog troughout the time used, and I was wandering why she was that stressed out.. upsolute madness
I have bought a bed from here and it’s terrible poor quality/thin cushion and not waterproof in the slightest I have emailed them to which I got a very short response so I have replied which reading the reviews on here they will not resolve wish I had checked reviews before buying wasted £60
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