I very seldom write negative reviews, but I feel I must on this occasion. All our dogs have been rescues and all relatively painlessly adopted from other organisations. This is the first (and only) time we have tried the Dogs Trust. We know that many people seem to have found their lovely new pet through this Trust and I'm sure that the staff at the Centres are wonderful etc, but their online process seems suspect and actually trying to make that first approach online is highly exasperating. We have been bombarded recently with notifications from Dogs Trust advertising different individual dogs. We noticed however that when clicking on the image, it often disappeared and we were faced with a list of other 'available' dogs. On one occasion, in this secondary list we noticed a lovely little dog that we felt could be a good companion for our current rescue spaniel. We applied online for that specific dog quoting his reference and heard nothing further - no acknowledgement other than an automated receipt. After a week, we wrote to ask what might have happened to our application. We received a breezy email back saying that the team were very busy but looking for the right dog for us and that our application would be kept open for three months. We then noted in our study of reviews, that other people had experienced this same issue so we wrote back and stated that we were only interested in this one, specific dog and asked - was he or was he NOT available. Backed into a corner, Dogs Trust wrote back another breezy email to say that the 'Pawsome Pooch' - their words - had found his forever home but that they would keep looking for us. However, his details were still showing online. We responded by suggesting that such details should be removed during the latter part of the adoption process or (although we didn't suggest this at the time) we think the word 'reserved' should be put on otherwise it just seems like 'click bait' to get potential owners into the system. We won't be looking at Dogs Trust in the future and will be considering other, less convoluted animal rescues instead.
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We are the UK's largest dog welfare charity. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. We have 21 rehoming centres in the UK, and one in Ireland.
