dogstrust.org.uk

4.2
4.2 Based on 61 reviews

We are the UK's largest dog welfare charity. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. We have 21 rehoming centres in the UK, and one in Ireland....

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Sherlee
Definitely not happy with our experience!!!

We adopted a Dog's Trust dog in June, after our gorgeous Dog's Trust dog we'd had for 10 years had died, and all went smoothly. However, in September we decided we could offer a happy loving home to a second dog and it has been an extremely upsetting process leaving me quite depressed. We completed an application form and regularly updated DT with our favourites (taking care that our circumstances match each dog's needs), but on three occasions we were offered a dog, then a reason was found for us not to have it (once because 5 mins after the offer, the behaviour team decided it couldn't be housed with another dog, although on their website it still says it can) and 3 other times we have waited and waited to get a phone call, then weeks later see the dog has been reserved for someone else without us ever getting a phone call. We were told by the adoption team that they will let us know when a dog comes in that matches us, but this has never happened even though we are experienced rescue dog owners who live in a quiet rural district and are home all day. I've looked at their website twice every day, and searched 4 different branches, and having now waited and failed to get 6 dogs, I've given up, it's all too upsetting. I'm now looking at Romanian sites and Gumtree, and we'll take our chances, as Blue Cross and Battersea have been no better. I know two other people who are in the same situation as us, and note similar complaints in this website. We shan't make donations to Dogs Trust in future, as rehoming a dog no longer seems to be their priority. If they can't cope with the number of applications they receive, they should stop filming the "For Dog's Sake'TV programme.

2
Date of experience: Sep 17, 2025

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