I ordered a replacement electrode on 12/2/2025, and it arrived in CT on 12/10, but it was effectively "lost" according to the postal service. I contacted the support team for a refund, but was informed that it couldn't be credited back to my card until it was delivered. The total cost, including shipping, was under $15. I reached out again on 1/5 regarding the refund and was assured it would be processed, yet it never happened. Now, two months later, the part finally arrives, but it was mistakenly sent to New Hampshire. I'm extremely frustrated about this situation; while the item wasn't costly, it's the principle that bothers me.
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For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential.
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