I left my holdall containing some expensive clothing items in the overhead bin on a flight from Muscat to Doha on the 14th September, while rushing to get the connecting flight. I am still battling with the company and airport to get it returned.I alerted Qatar airways staff as soon as the transfer bus arrived in the terminal and spoke to 7 members of Qatar Airways staff in total and not one was prepared to help me. Amongst the stories I was given was that they would have to wait for cleaners to retrieve it, it was a security risk for them to go to the aircraft, someone was on their way to collect from the plane; no-one would be able to collect as the aircraft was parked too far from the terminal and that it never arrived in the lost property office, so they couldn’t return it to me.I also reported the incident to Qatar Airways cabin crew on the Doha to Barcelona flight and spoke to a Qatar Airways staff member In Barcelona airport to no avail.On my return I have emailed multiple times the following departments and members and of the airport - I have only received standard replies:tell-us - qatarairwaysfpco - qatarairwaysofficevie - qatarairwayssuppor - qatarairwaysdqinf - qatarairwaysqrmedia - qatarairwaysI have also emailed the following departments at Doha Hamad Airport and received 1 reply from Yasser Mania – Lead Customer Service Agent, telling me my bag had been found and gave me the reference DOHFP204224 - he hasn’t replied to my emails nor arranged to forward on my holdall.contact-us - hamadhiamedia - hamadllqas - qataraviationI have sent numerous messages via the Qatar Airways Lost & Found items website where the incident was recorded and no one answers and the status is still stuck on searching!I then tried to raise an executive complaint to the following members of the board and I have received 0 replies:Engr. Badr Mohammed Al Meer - Group Chief ExecutiveHamad Ali Al-Khater - Chief Operating OfficerDavid Wilson - SVP OperationsLevina Govender - Customer Service Manager at Hamad International Airport Sujata Suri - Vice President, Strategy & Customer experience***MY RECOMMENDATION IS DO NOT CONNECT THROUGH DOHA HAMAD AIRPORT & DO NOT FLY WITH QATAR AIRWAYS BECAUSE IF SOMETHING GOES WRONG THEY WILL JUST ABANDON YOU***If anyone is interested enough to contact me; these are my details:BOOKING REF: REZFM9LOST ITEMS / INQUIRY REFERENCES: CAS-3141095-G2Q4Z1 & DOHFP204224
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