Review Time
This is an extremely incompetent airport that has not been able to run flights in the midst of this crisis to get stranded people out. Dubai and Abu Dhabi airports are clearly far ahead and more competent and worthy of people's money. I will never be coming to Doha or using this airport to transit again. What a total failure.
This is an extremely incompetent airport that has not been able to run flights in the midst of this crisis to get stranded people out. Dubai and Abu Dhabi airports are clearly far ahead and more competent and worthy of people's money. I will never be coming to Doha or using this airport to transit again. What a total failure.
Their security staff is wired they have this secondary security checkpoint at the gate which is perfectly fine but then when the flight is delayed they don’t have any toilet or water dispenser inside plus even water bought at the airport is not allowed so option is to de-board your flight then board again but then again they do all kind of secondary check & more intensely as if we went outside the airport that’s just absolutely ridiculous! It’s like troubling the passengers for no reason that’s not good for future travel because then customers will try to get a different transfer airport which treats passengers like humans.
Hamad International Airport: A “World’s Best Airport” That Failed at the BasicsI am a frequent international traveler and have visited more than 50 countries. I rarely complain publicly. But my recent experience at Hamad International Airport (DOH) in Doha was so frustrating and absurd that it deserves to be shared.This was my return trip from Europe. As I had never visited Doha before, I deliberately chose Qatar Airways Business Class with a 12-hour layover, hoping to experience what has been repeatedly marketed as the “World’s Best Airport.” I even booked a 4-hour Doha city tour, scheduled for airport pickup at 8:00 a.m.My flight landed in Doha early in the morning at 6:40am. Allowing 1.5 hours to clear immigration at a major international hub seemed more than reasonable. After landing, I spent about 10 minutes freshening up.That was when the nightmare began.There were no clear signs for Immigration. I asked ground staff. One told me to follow Luggage Claim signs—except those signs were scarce, inconsistent, and confusing. I asked at least six different staff members, was sent upstairs, downstairs, and back again.One staff member told me to follow another passenger he had just directed. While walking together, that passenger told me he had already spent 40 minutes trying to find baggage claim.Let that sink in.I have never experienced an international airport where passengers must constantly ask staff just to find Immigration. This is not a minor inconvenience—it is a fundamental failure of airport wayfinding.When I finally reached Immigration, an officer noticed my Business Class boarding pass and told me to go to a separate Business Class clearance area, forcing me to run across the terminal yet again. By the time I exited the airport, my tour bus had already left.I took a taxi to try to recover the situation, paid 32 Qatari Riyals, and was told to wait at Gate 4 at 9:25 a.m. While waiting, I emailed the airport’s customer service to file a formal complaint, explaining that poor signage and disorganized guidance caused me to miss the tour and incur extra costs, and I requested reimbursement.What I received in return was not empathy, not accountability—but bureaucratic indifference.The airport refused compensation and demanded that I provide personal photos taken after arrival and allow them to trace my movements via airport surveillance footage to “prove” why it took me an hour to exit the airport.This response was shocking.Passengers should not be treated as suspects. Demanding personal photos and surveillance tracking to deny responsibility reflects a deep lack of trust, customer respect, and basic human consideration. I refused—my privacy is not negotiable.I am not a novice traveler. I have passed through countless major airports across Europe, Asia, the Americas, and the Middle East. Only Doha left me completely stunned—in the worst possible way.This airport may look impressive, but it is all surface and no substance: • confusing and insufficient signage • chaotic passenger flow • indifferent frontline staff • customer service hiding behind scripted, official languageHow such an airport repeatedly wins “World’s Best Airport” awards is something travelers should seriously question.This experience has ensured one thing: I will never choose to transit through Doha again.Travelers deserve better than polished architecture and marketing slogans. We deserve clarity, efficiency, respect, and basic human-centered design—none of which I experienced at Hamad International Airport
So confusing airport(and the security at the xray from transfere was so slow,you should thing they go backword)i was only one and still it took 5 min,more bussy talking about Africa or simlar(never i will use this airport again,if you can even call it that,
This is the most bland, boring, expensive and non-kid friendly airport on the main stage. You do not want a layover any longer than an hour here. It's a dry airport, so no bars, makes airport so lame, soulless and feels like your in the Truman show. NPCs everywhere. All food and drink is absurdly priced, and no food courts have any high chairs for kids. Not one. There is so many airport ghouls (staff) standing around doing nothing. They outnumber people in transit. Very strange. Always ask for your boarding pass on every single purchase, whether a small bottle of water or fast food. Very weird and annoying. The playgrounds are sculptures and pretty crap for kids to play on, very boring. The speed at which the airport ghouls zip around on electric buggies is nuts, and there's do many ,mainly used by obese people not people with disabilities. Airport lounges are all over priced $75 UDd for basic one.
Claim your business profile now and gain access to all features and respond to customer reviews.
Airport profile, facilities available, flight schedules, and contact details. [English/Arabic]
justgoholidays.com
actualityabroad.org
visitacity.com
www.eclipsetraveler.com
elevatedestinations.com
dis-loyalty.com
flytap.com
flysky9.com
afabangkok.com
faresfeed.com
