I followed the manufacturer's instructions precisely when using this company's spa chemicals and verified the water balance with both their recommended testing method and my spa manufacturer's test strips. Shortly after exiting the spa, I experienced a severe burning sensation in my legs, groin, and armpits, which developed into chemical burns and dermatitis requiring medical attention.
I promptly contacted the company to report the issue. Their response focused primarily on protecting their reputation and online reviews rather than addressing my concerns. They provided a generic reply suggesting that multiple variables could have contributed to the reaction. Having used various spa chemicals over many years without incident, I find this explanation unconvincing, particularly given the immediate onset of symptoms following exposure.
I requested a return of the unused portion of the product and a full refund. The company declined, citing their policy against refunds on opened products.
Based on this experience, I advise potential customers to exercise caution before purchasing from this company. They appear unwilling to stand behind their products or prioritize customer safety and satisfaction when issues arise. Proceed only if you are prepared to accept the risk of non-refundable purchases in the event of an adverse reaction.
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