Review Time
I followed the manufacturer's instructions precisely when using this company's spa chemicals and verified the water balance with both their recommended testing method and my spa manufacturer's test strips. Shortly after exiting the spa, I experienced a severe burning sensation in my legs, groin, and armpits, which developed into chemical burns and dermatitis requiring medical attention.
I promptly contacted the company to report the issue. Their response focused primarily on protecting their reputation and online reviews rather than addressing my concerns. They provided a generic reply suggesting that multiple variables could have contributed to the reaction. Having used various spa chemicals over many years without incident, I find this explanation unconvincing, particularly given the immediate onset of symptoms following exposure.
I requested a return of the unused portion of the product and a full refund. The company declined, citing their policy against refunds on opened products.
Based on this experience, I advise potential customers to exercise caution before purchasing from this company. They appear unwilling to stand behind their products or prioritize customer safety and satisfaction when issues arise. Proceed only if you are prepared to accept the risk of non-refundable purchases in the event of an adverse reaction.
I followed the manufacturer's instructions precisely when using this company's spa chemicals and verified the water balance with both their recommended testing method and my spa manufacturer's test strips. Shortly after exiting the spa, I experienced a severe burning sensation in my legs, groin, and armpits, which developed into chemical burns and dermatitis requiring medical attention.I promptly contacted the company to report the issue. Their response focused primarily on protecting their reputation and online reviews rather than addressing my concerns. They provided a generic reply suggesting that multiple variables could have contributed to the reaction. Having used various spa chemicals over many years without incident, I find this explanation unconvincing, particularly given the immediate onset of symptoms following exposure.I requested a return of the unused portion of the product and a full refund. The company declined, citing their policy against refunds on opened products.Based on this experience, I advise potential customers to exercise caution before purchasing from this company. They appear unwilling to stand behind their products or prioritize customer safety and satisfaction when issues arise. Proceed only if you are prepared to accept the risk of non-refundable purchases in the event of an adverse reaction.
Second season on a pool cover with a ten year warranty, seam failed on middle section of cover, "warranty" covers failed seam, problem is cost for replacement ( with warranty) is more than original purchase price. I will take my business elsewhere.
Truth is, I was very skeptical to order sight unseen but found that working with Doheny's was very easy, questions were always answered promptly. Following their directions was easy, sent in old winter cover and was rewarded with a great replacement cover that exceeded my expectations, thank you to all involved in the process, pool covered perfect,
They have everything pool related, which is actually good, and I didn’t expect to see such a variety of things. Actually, I opened the website with the intention to buy only the cover for the pool, but ended up buying a whole bunch of small things as well such as kits. All in all, the prices are fine and the quality is as good as in photos, but advising not to sit too long on their website...
This company will steal your money. DO NOT BUY ANYTHING FROM THIS COMPANY! I ordered a product from this company for my pool and needed to return it. They emailed me a return slip, so no issues there. It was returned at their facility via FEDEX with the right address returned and they have not given me a refund. I was told by customer serv8ce over the phone that once they receive the item, they will process the money back onto my credit card. Item was returned months ago to the right address via FEDEX.
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Doheny's Pool Supplies Fast is your trusted source for discount swimming pool and spa supplies. With over 55 years of experience, Doheny's guarantees low prices and has free shipping nationwide every day. All major brands are in-stock. Make your pool perfect with pool equipment and supplies from Doheny's.
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