I have many if these shoes… didn’t buy direct from their site. Ordered a pair of mules early June …realized I never received and pinged customer service. Shared a FedEx pic where it showed only a label had been created - item was never picked up and entered into FedEx.Literally went back and forth with their team and told they had to research… What is there to research- item was never shipped Asked team to ship or refund Kept getting a runaround Finally escalated to PayPal and they got me a refundSo dissatisfied with this companies customer service experience So unacceptable
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