Horrible and shady business. I first ordered two pairs of boots to come in time for my holiday. I ordered overnight shipping, they came 5 days later and not in time for me to take with me. I called and they were like ohh sorry here is your money back for shipping. Then I told them I wanted to return them. They sent me the return slip, but they shipped them in 2 different boxes. I asked for two different return slips and they refused. I got to Fed Ex and Fed Ex told me they cant accept the same label for two different boxes, the guy gave me a huge box that fit both of their original boxes and was very helpful. I told him to take it up with Dolce Vita as they dont care, and he said yea we have nothing but issues with them. So right there another red flag. My return was sent and delivered on a Friday. After a week no reimbursement, someone said ohh I see we have it it shouldnt be long. We are going on almost 3 weeks now, of no reimbursement. I emailed again and now all of a sudden they can issue it later today. What type of scam are they running here ? where they think customers wont notice that they never got their hundred of dollars reimbursed ? 3 weeks? and the only time they say they can refund it immediately is when the customer reaches out ? also said this will take 2-3 days to reflect on my account once they process it. In conclusion they are not trustworthy on any level. I believe I will be monitoring my account for the $285 they owe me, which should have been reimbursed to me over a week ago, and if it is not here in the next 3 days ill be filing a fraud charge with my bank, the attorney general, and the BBB. Should be ashamed of yourselves.
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