Extremely disappointing experience.
I cancelled my order after waiting over a month without receiving anything. Following the cancellation, they confirmed in writing that my refund was processed on December 3rd.
Months later, I still have not received the refund, and the company has since stopped responding to emails and messages altogether.
I made multiple attempts to resolve this privately and professionally, but the lack of communication shows a total disregard for customers. Confirming a refund and then going silent is unacceptable and raises serious concerns about their business practices.
If you’re considering ordering from this company, be aware that if something goes wrong, you may be left chasing your money with no response. I strongly recommend shopping elsewhere.
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London based, loved & worn globally. Timeless, high quality fur coats for women at an attainable price point. We follow slow fashion and sustainable business practices. Elevating your Autumn/ Winter capsule wardrobe with our luxurious styles.
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