dollar.com

CAUTION EVERYONE!!

CAUTION EVERYONE!!
My reservation completely changed after I confirmed it through a text link I received days before my rental! The rate jumped from a holiday discount of $264.87 per week to over $1300 per week! Customer service assured me they would honor the emailed confirmation at the counter, so I was advised to keep it saved. I was also told by the customer service representative that I could add a free driver by presenting our AAA membership cards, which I was thrilled about! Upon arrival, the counter representative had to manually adjust the amount due to get it closer to my expected payment, which was just slightly more, but it was still an irritating process that shouldn’t have been her responsibility to fix. After sorting out the new rental amount, I requested to add my free driver and presented both AAA cards. However, the counter representative then informed me that the free driver could not be honored because my booking needed to be made through AAA and not directly through the rental service. It’s frustrating to discover this at the counter after being reassured by customer service! The representative never mentioned that the booking had to go through AAA to qualify for the free driver. I just needed to show our AAA cards, and that was supposed to be it. My frustration returned, and I found myself twitching from annoyance. I’m still upset that I was told it would be free to add a driver, only to find out they wanted to charge me $15 a day! DO NOT CLICK on any rental car text link to check in!! Finding the cheapest car rental is always a great feeling, but even a slight increase messed that up for me. I can't help but think this is a common issue: sending out text links to check in, modifying rental agreements, fixing issues at the counter, and charging extra fees = a win for the company. Thanks for listening to my rant. 12/2025 Merry Christmas and Happy New Year everyone..

Date of experience: Dec 24, 2025