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Dollar Car Rental / Hertz is a GARBAGE. The Orlando Sanford International Airport location is a perf

Dollar Car Rental / Hertz is a GARBAGE. The Orlando Sanford International Airport location is a perfect example of how SHITTY this company is.

It took us over half an hour dealing with an incompetent girl to get a rental car, and we needed assistance from the local police. In the end, we switched to AVIS, which was the same price AND took less than 5 minutes to rent a car.

Long story short. We made a reservation a week before the trip to the SFB airport in Orlando, FL for a mid-size SUV. However... once we arrived to Dollar kiosk, the girl with a teenage face told us that they had no car available at the rate we rented the car for. She told us with a smile that for an extra $35 daily, she can upgrade us to a Volvo. We declined and asked for a manager's assistance - she refused to call the manager. We asked for help renting a more affordable car, as they advertise - she refused. We asked again for the manager - she said that he is not present.

We did create a new reservation online. The audacity in Dollar Car rental must be on sale, because she refused to further assist us and asked us to leave, but this time - we REFUSED. This immature girl called 911, and an officer had to come and explain to her how to do her job. She almost cried. My wife, meanwhile, made a reservation at AVIS, and after a half-hour nightmare at Dollar / Hertz Rental in SFB, we got a car in a few minutes from AVIS.

When we were leaving Dollar / Hertz Car Rental and the officer left, the girl was screaming at us that I can go ahead and call a corporate and make a complaint. I am not sure if she is mentally impaired or just had her period, but we didn't ask. However, I did make two phone calls to Dollar Car Rental customer care after we returned from the vacation. Each time a Dollar rep hangs up on me. So you can see how Dollar / Hertz cares about the quality of their service.

Our advice is to avoid unrealistic prices and GARBAGE service at Dollar / Hertz Car Rental, as it may ruin your vacation. You know what they say, you get what you pay for. Our best bet for renal is go to AVIS and have peace of mind. Attached, you can find a photo of the mental girl who needed the police to explain here what she is being paid for. Hope it helps.

Date of experience: Feb 22, 2026